High Reliability Organization in Medical Technology in Health Service


Hasta Handayani Idrus
Syamsu Rijal
Yusriani Mangarengi
Indah Lestari Dg Kanang
Rasfayanah Rasfayanah
Hermiaty Nasruddin


Introduction: Medical technology in health services is often regarded as a solution to the quality of health services. This is because medical technology is considered a solution in reducing errors in medical decision-making. Technology in the world of health aims to increase the effectiveness and efficiency in medical services. The purpose of doing this research is to find out how the benefits of HRO theory are in realizing work safety in hospitals.

Methods: This research used a qualitative design for collecting the data from information obtained through the skype instrument. The number of respondents in this study was 15 respondents where 1 respondent was a pilot respondent who was interviewed early to develop questions that approached the HRO theory developed.

Results: The purpose of this research is to see how reliable emergency room nurses in hospitals in the safety of patient care through questions created based on five basic principles of high-reliability organization. Safety programs in health services are developed through high-reliability organization theory and are used to enhance safety culture and guide organizations in Indonesia to learn from mistakes that have occurred but these cannot be measured as numbers.

Conclusion: High reliability organizations can assist in a comprehensive approach to assisting health service organizations in providing effective and reliable services and interventions. By using the principles in high reliability organization, an organization can take valid steps to support the sustainability of a system free from errors.



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